We offer shipping worldwide (via UPS) as well as local shipping here in Guatemala (via GuatEx)! Additional duty and tax fees may apply and are the responsibility of the customer.
Your purchase is sent directly to you from Guatemala through UPS. US Shipping takes 5-7 days and you will receive a tracking number as soon as the package reaches the U.S! If you have any questions on the status of your package, contact us here.
Please send us an email that you would like to return your order for a full refund and for what reason. Customer satisfaction is of the utmost importance to us and we are more than happy to assist you if something isn't quite right!
Refunds will be given in the same payment form in which they were received.
Undamaged and unworn merchandise with the hang tag intact will be accepted for a full refund within 15 days after the product is received at our U.S. facilities and reviewed for damages.
Promotional, discounted, or sale items will be considered a final sale and nonrefundable.
Custom ordered clothing is nonrefundable.
Customers are responsible for shipping costs to our U.S. return facilities.
Casa Flor Designs may collect information provided by the customer such as: name, address, phone number, payment information, size, and email in order to coordinate shipping and better serve our customers. This information will be protected and not shared with outside parties.
You may update your personal information or opt-out of our newsletter mailing list at any time. You may update your information or unsubscribe to our mailing list by emailing firstname.lastname@example.org
Our goal is have great customer service! We want to serve you better but more than anything, we protect your privacy!